Eu5 Privacy Policy — Protection of Users' Personal Information
Eu5 takes the privacy and data security of every user seriously. This policy clearly outlines how we collect, use, store, and protect your personal information as a user of our platform in Malaysia.
Effective date: 1 January 2026. Any updates will be communicated via the platform or your registered email.
Information We Collect
When you register and use the eu5 platform, we collect several categories of information to ensure our services function properly and securely. All information is collected transparently and solely for the purposes stated in this policy.
Account and identity information: Full name, active Malaysian mobile number, email address, date of birth, and identity verification details required for age and identity verification during registration or account verification.
Payment and transaction information: Bank account details or e-wallet information (such as TNG eWallet) registered for deposits and withdrawals in MYR (RM). We do not store full credit card numbers or complete financial details directly — all transactions are processed through secure payment providers.
Device and browser information: Device type (Android, iOS, desktop), phone model, operating system version, web browser type, IP address, and other technical data required to ensure the platform functions correctly on your device.
Usage data: Pages visited, session duration, games played, in-platform actions, and navigation patterns. This data is used to improve overall platform performance and user experience.
Cookies and tracking technologies: eu5 uses cookies and similar tracking technologies to maintain your login session, save language and region preferences, and understand how users interact with the platform. You can manage cookie settings through your browser, though this may affect certain features.
How We Use Your Information
Eu5 uses collected information solely for purposes related to the provision and improvement of platform services. We do not sell users' personal data to any third party for marketing purposes.
Your information is used for the following purposes:
- Processing account registrations, identity verification, and user account management.
- Securely processing deposits, withdrawals, and all financial transactions on the platform.
- Providing customer support and responding accurately to user enquiries.
- Detecting and preventing fraud, account misuse, and suspicious activity.
- Sending important notifications related to your account, security, and service updates.
- Improving platform performance, identifying technical issues, and developing new features.
- Ensuring compliance with applicable laws and regulations in Malaysia.
Security & Data Storage
Eu5 implements strict technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction.
Key security measures we employ include:
- SSL Encryption: All data transmitted between users' devices and eu5 servers is protected with industry-standard SSL/TLS encryption protocols.
- Secure password storage: Passwords are stored in hashed form and cannot be decrypted, ensuring security even in the event of a data breach.
- Internal access controls: Only authorised personnel may access user data, and all such access is logged and monitored.
- Continuous monitoring: Our systems are monitored around the clock to detect any suspicious or unauthorised activity.
User data is stored on secure servers. Data is retained for as long as the account remains active, and for the period required by Malaysian legal or regulatory obligations following account closure.
Data Sharing & User Rights
Third-Party Sharing
Eu5 does not share users' personal information with third parties for marketing or commercial purposes without user consent. However, we may share necessary information with:
- Payment service providers required to process deposit and withdrawal transactions.
- Government authorities or law enforcement agencies when required by Malaysian law or a valid court order.
- Third-party technical service providers who assist in operating the platform, bound by strict confidentiality agreements.
User Rights Over Personal Data
As an eu5 platform user, you have the following rights regarding your personal data:
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request corrections to any inaccurate or incomplete information in your account.
- Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements and platform conditions.
- Right to object: You have the right to object to the processing of your data in certain situations permitted by law.
To exercise any of these rights, or for any enquiries regarding your data privacy, please contact the eu5 team by email at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable data protection laws in Malaysia.
Privacy Policy Updates
Eu5 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via in-platform notifications or their registered email. Continued use of the platform after such changes take effect will be considered acceptance of the updated policy. Please also review FAQ us for more information.
Questions About Your Data?
For privacy enquiries, data access requests, or any concerns about your account security, contact the eu5 team at [email protected]. We're here to help.